A Surrogate Measure of Customer Satisfaction in the Manufacture of Printed Wiring Boards

A Surrogate Measure of Customer Satisfaction in the Manufacture of Printed Wiring Boards

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The method used is a weighted average of satisfaction among several researched categories with percentages that accurately represent the relative importance of multiple facets of the PWB manufacturers customer satisfaction.... circuit board manufacturing, and electronics assembly (IPC website http://www. ipc.org/MemLink.aspx?memtype=emsaamp;pageid=4.4.7). The number of survey responses produced a statistically valid representation of the PWB industry (a list ofanbsp;...


Title:A Surrogate Measure of Customer Satisfaction in the Manufacture of Printed Wiring Boards
Author: Adam Y. Maamoun
Publisher:ProQuest - 2008
ISBN-13:

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